COMPANY DESCRIPTION
Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).
Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.
We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.
At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023 . This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.
We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!
*Based on full-time and part-time study modes across programmes offered at Kaplan.
^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.
RESPONSIBILITIES
THE ROLE: Executive, Student Services
As an Executive in the Student Services department, you will be responsible in ensuring timely and routine support services to students upon handover from Sales team. Additionally, you will also be part of a team of main point of contact for existing students.
Key Responsibilities:
- Daily Answering of Emails and Phone Calls
- Providing Support, Advice and Counselling to Students
- Bridging Module Management Start/ Post-Class
- Monitoring enrolment numbers and classroom booking as required
- Conveying issues to Supervisor (if any) on the Sales' new students' enrolment
- Sending of program updates timely
- Ensure all enrolment records are updated timely
- Start class standby on Saturdays
- Payment check/ follow-up and payment verification
- Confirming exam venues via Assessments Office and issuing Program Update on exam details timely
- Checking of payment before results release
- Sending of Bridging result letters to MSO
- Issuing course evaluations and sending reminders on low response
- Assisting in Handling of Invalids as necessary - informing students and updating in KSS (for cases where the invalid units are Bridging Modules only)
- Transfer contracts explanation
- Attending/ Presenting during Welcome Orientations and Fly-in lecturers Start of class liaison/ briefing/ class visit
- Graduation ceremonies - Pre-event/ Actual event/ Post-event Duties as assigned by Event Lead
- Adhoc projects/ audit events, etc
- Miscellaneous administrative matters (such as attendance checks, tracking of students, performing course evaluations, etc, as necessary)
- Candidates should possess at least a Diploma or Degree with 2 years of customer service or related experience.
- Due to the nature of job, being strong in Microsoft Office, internet and having good telephone etiquette will be strongly preferred.
- Working Hours: Monday to Friday, 9am to 6pm & 10am to 7pm (Rotational)
- Work Arrangements: Hybrid
- Location: Wilkie Edge
