JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Responsibilities
• Governance partner with life sciences clients to ensure alignment with regional objectives at the regional level.
• Responsible for financial and operational delivery within the APAC region.
• Ensures compliance with all client’s policies and procedures in a GxP and ISO9001 environment.
• Manages the operational implementation of experience focused services on the accounts, developing programs, tools and processes while integrating the underlying services.
• Strives to improve service performance in the region.
• Achieves and exceeds goals including performance goals, budget goals, team goals.
• Leads by example.
• Sets goals and expectations for direct reports using the performance review process and holds the Sub-Cluster Operations Leads team accountable for successful performance.
• Ensures that expectations and objectives are clearly communicated.
Soft Skills and Experience
• Ability to build positive relationships with clients to speedily resolve operational problems and identify opportunities for best practice sharing within the region and globally.
• Communicates using appropriate styles, methods and timings.
• Role Models enthusiasm and energy about their work and encourages others to do the same.
• Demonstrates resourcefulness when acquiring additional professional expertise.
• Uses tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanor with colleagues, clients and their customers.
• Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Excellent interpersonal, written and verbal communication skills.
• Self-motivated and capable of leading and inspiring a regional team.
• Ability to maintain an objective and positive focus through periods of high and sustained work pressure.
Qualifications
• 15+ years’ experience in leading internationals key accounts or large national accounts within the life science industry with a strong compliance mindset.
• Has handled complex account structures, either running multiple teams, across multiple locations and countries.
• Deep understanding of the agreed contractual and commercial obligations of the account. Deep understanding of technical knowledge of utilities for manufacturing operations.
• Strong facility management experience, with a proven track record of creating clear and attainable performance objectives, leveraging resources to develop competitive solutions for the customer.
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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