IT Executive

Addcel has been delivering deep value to clients across Pharmaceutical, Data Centers, Semi-con and Oil & Gas industries since 2010.

Specialising in Design & Building of utility systems, prefabrication/ DFMA works, facility & plant maintenance and construction implementation, we take pride and passion in all that we do.

Your Responsibilities

To carry out day-to-day IT requirements and to support the business' operations and administrative matters.

IT Support:

• Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Assist in managing IT assets, including inventory tracking and procurement of hardware/software.
• Collaborate with HR for new hire and exit staff IT processes, including paperwork, archive emails, office setup and etc.
• Liaise with third party vendors to coordinate issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution.
• Handle a hardware warranty claim and replacement

System Maintenance and Monitoring:

• Conduct routine maintenance tasks such as system updates, patches, and backups to ensure system reliability and security.
• Monitor network performance and address any issues to minimize downtime and optimize efficiency.
• Implement security measures to safeguard company data and systems against cyber threats.

Operational & Administrative Support:

• Provide administrative support as needed, including documentation, scheduling, and data entry.

Documentation and Reporting:

• Maintain accurate records of IT assets, software licenses, and service agreements.
• Document troubleshooting procedures and solutions to build a knowledge base for future reference.

Training and Knowledge Sharing:

• Conduct training sessions for end-users on IT tools, software applications, and best practices.
• Share technical knowledge and expertise with colleagues to foster a culture of continuous learning and improvement.

The ideal candidate for the role will possess:

• Computer Science, Information Technology or related disciplines
• At least 2 years of proven experience providing level 2 support to users
• Ability to troubleshoot and solve the IT-related issues
• Experience in supporting Microsoft product like Office365, Outlook, etc is preferable
• Have good knowledge on firewall preferable