About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
What you’ll do:
Reporting to the Deputy General Counsel, this position supports key business and customer initiatives of the company.
Provide legal support on key functional and operational areas such as contracting, intellectual property, payments, licensing and other regulatory matters.
Collaborate with product, marketing and business teams to ensure compliance in product development and business initiatives.
Collaborate with senior leadership and key cross-functional stakeholders to provide expert legal advice and guidance on customer trust issues, including consumer protection, marketing and advertising laws and terms of service.
Collaborate with customer experience team to manage and respond to customer complaints, inquiries, and regulatory investigations related to consumer protection and privacy.
Support litigation and dispute resolution efforts as needed.
What you’ll need:
Minimum 3 years of experience in reputable law firms and/or MNCs; experience working with startup companies or in an entrepreneurial environment a plus. More experienced candidates will be considered for the position of Managing Counsel.
Experience in tech, e-commerce and/or customer trust related matters.
Experience with the US and/or Europe a plus.
Flexible and hard-working, with a can-do attitude, practical and solution driven.
Analytical and commercially minded, fast learner and tech savvy.
Good communication skills and ability to manage business partners and stakeholders.
Ability to manage projects independently and work under pressure.
Fluent in English; Chinese language skills a plus
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
