Manager, Community Partnerships

Purpose of Job
To conceptualise, develop, implement, monitor, and evaluate initiatives relating to fundraising, as well as donor, partner, volunteer engagement and management and communications.

Key Responsibility Areas

• Fundraising
• Donor & Partner Management
• Volunteer Management
• Communications

Scope

Fundraising

• Conceptualise, develop, implement, monitor, and evaluate fundraising strategies and initiatives.
• Plan, manage, and execute fundraising projects within approved budget and timelines.
• Build and strengthen collaborative relationships with donors, partners, and volunteers.
• Implement and maintain cloud-based donor management solutions to enhance operational efficiency and ensure IT security of the organisation’s donor database.
• Raise funds through sourcing sponsorships and donations from individuals and corporations.
• Develop compelling proposals and appeal letters to attract donors, including applications for funding grants.
• Prepare and deliver presentations to prospective individual and corporate stakeholders.
• Maintain and grow the donor database to support digital giving initiatives.
• Ensure compliance with corporate governance, charity regulations, and all relevant statutory requirements in Singapore.

Volunteer Management

• Conceptualise, develop, and implement volunteer programmes and events within approved budget, funding mechanism, and timelines.
• Build and strengthen collaborative relationships with donors, partners, and volunteers.
• Implement and maintain cloud-based volunteer management solutions to enhance operational efficiency and ensure IT security of the organisation’s volunteer database.
• Match volunteers to organisational needs while aligning with their skills and interests.
• Develop effective recruitment strategies, including screening, interviewing, and orientation of volunteers.
• Identify and establish training platforms for volunteers, and train staff on volunteer management practices.
• Plan and organise volunteer engagement initiatives, including the annual volunteer appreciation event.
• Manage volunteer registration, duty rosters, resource allocation, and participation tracking.
• Supervise volunteers and ensure quality standards in service delivery.
• Raise public awareness of the organisation’s volunteer programmes.
• Develop and maintain volunteer programme resources such as application forms, policies, procedures, and orientation materials.
• Manage volunteer communication, including emails, EDMs, invitations, newsletters, and related collaterals.

Communications

• Proactively engage with online communities across multiple platforms, leveraging social media monitoring tools to track conversations and report on metrics.
• Support the planning, design, and production of publicity and marketing materials.
• Maintain and regularly update the organisation’s website and social media platforms.
• Manage corporate communications, including public relations, media relations, and social media channels such as Facebook, Instagram, LinkedIn, newsletters, and press releases.
• Prepare and deliver presentations to promote the organisation’s programmes and services.
• Network and build relationships with stakeholders, community partners, and social service agencies.

Other Duties

Requirements

• Bachelor’s degree in a related field.
• 3–5 years of relevant work experience in community partnership and fundraising within social service agencies and/or IPC charities preferred.
• Strong relationship-building skills, with the ability to communicate and present confidently.
• Excellent organisational and planning abilities.
• Strong problem-solving, critical thinking, and decision-making skills.
• Ability to manage and track multiple projects and deadlines effectively.
• Passionate about engaging stakeholders, with good interpersonal skills.
• Open to learning and receptive to guidance.
• Experienced in stakeholder engagement and event management.
• Able to work effectively both independently and in a team setting.

Please note that only shortlisted candidates will be contacted.