In this position you will....
ensure all operations requirements are carried out in an appropriate and effective way. You will also be required to enhance operations processes in-line with best practices and achieve a high level of customer service satisfaction.
You will be responsible for…
- Attending to emails enquiries from employment agencies (EA), insurers and employers
- Handling incoming and outgoing phone enquiries from employment agencies (EA), insurers and employers
- Data-entries on DMIS System (source from email, faxed or by hand)
- Emailing or faxing policies to EAs who have requested it
- Printing of policy to EAs who have requested
- Attending to Walk in customers & EAs
- Maintain the quality of engagement with the EAs and employers
- Daily Transmission of Bond to MOM, as well as checking the audit reports
- Assisting in the Billing Process including the follow-up with the EAs
- Performing other ad-hoc duties as assigned
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Customer Focus
- Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency
- Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption
Collaborative
- Co-operates with team members to resolve problems and achieve goals
Creative
- Looks for new ways to solve problems and execute in ways that add value
Communication
- Handles and responds to enquiries in a timely manner
- Communicates clearly and actively listens to others
Adaptable
- Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.
You will require the following qualifications and skills
- Strong telephone and communication skills
- Swift and speedy responses while maintaining accuracy in data entries
- Familiarity with Microsoft office, especially proficiency in Excel
- Ability to multi-task, prioritize and manage time effectively.
- GCE “O” Level and/or its equivalent
- Possess BCP and PGI certification is a must, having CGI is added advantage.
bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.
We’re a global team of pioneers, united by our ambition to build the future of our industry. Our team are growing our footprint all the time, serving millions of customers and partners around the world. We believe we are uniquely positioned as transformation leaders, because we are at the intersection of insurance and technology.
DIVERSITY AND INCLUSION
At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.
