Operations Assistant (Dormitory/TOLQ/Accomodations Supervision)

We are looking for a Worker Dormitory & Expat Accommodation Supervisor to oversee the operations and maintenance of company TOLQ as well as company-rented condominiums for expatriates.

The role requires ensuring compliance with housing regulations, maintaining a clean and safe living environment, and managing tenancy agreements and rental logistics for company accommodations.

Responsibilities:

Worker Dormitory Management

• Conduct regular inspections to ensure dormitory cleanliness, safety and maintenance.
• Manage dormitory occupancy, check-in/out processes, and room allocations.
• Ensure compliance with Ministry of Manpower (MOM), National Environment Agency (NEA), Singapore Civil Defence Force (SCDF) regulations etc.
• Enforce dormitory rules and address resident concerns.
• Supervise maintenance, security, and housekeeping teams.
• Keep records of dormitory incidents, safety checks, and operational reports.

Company Condo Management

• Maintain and oversee condo tenancy agreements, including renewals and terminations.
• Handle utility account applications and maintenance (electricity, water, internet, etc.).
• Keep an updated occupant list for all company-rented condos.
• Source for new condo units as required.
• Ensure all premises are cleaned and conduct regular unit inspections for unauthorized or illegal items.
• Schedule and supervise adhoc maintenance, repair and servicing works for expat accommodations.
• Brief expatriates on condo regulations and house rules upon move-in.
• Liaise with landlords and property agents regarding tenancy matters.
• Maintain and update fault log to track and address reported issues.

Safety & Compliance

• Work closely with security teams to enforce housing rules and regulations (dorms)

Vendor & Staff Coordination

• Liaise with contractors for repairs, air-conditioning servicing, plumbing, and electrical works.
• Main POC and supervise maintenance and cleaning personnel for both dormitories and expat accommodations.

Ad-Hoc Duties

• Handle emergency maintenance and repair requests.
• Other administrative duties as assigned.

Requirements:

• Minimum GCE ‘O’ Level, NITEC, or Diploma in facility management, real estate, or a related field.
• At least 2 years of experience in dormitory management, estate management, or tenancy administration.
• Familiarity with Singapore’s housing regulations, tenancy laws, and dormitory guidelines.
• Strong organizational and problem-solving skills.
• Ability to work with diverse residents, including foreign workers and expatriates.
• Proficiency in Microsoft Office (Excel, Word) for record-keeping and reporting.