Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.
On top of the Australian cafe and restaurant concept, we also have Spanish, Taiwanese and Japanese restaurant concepts.
Job Description
- Oversee all operation needs of outlet .
- Provides support to Operations Manager & District Managers, establishing and accomplishing business objectives.
- Leadership to ensure factors / standards / brand identity is achieved. Interact and engage with restaurant guests and maintains high quality service standards.
- Accomplishes objectives by following plans & budgets.
- Motivate team members and maintain a high level of team spirit (or team cohesiveness).
- Handle guest complaints effectively and professionally.
- Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective.
- Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
Requirements
- Proven experience in restaurant management, with a strong understanding of F&B operations.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Strong customer service orientation and problem-solving abilities.
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