Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.
- Ability to communicate in Japanese, English, and Chinese fluently to support partner relationships in the region.
Preferred qualifications:
- Experience in project/program management, or in the development of solutions within the technology or media sector.
- Knowledge of the YouTube creator and partner ecosystem in Japan and Taiwan.
- Ability to manage multiple tasks and organize work in a fluid environment.
- Ability to provide feedback and develop solutions for initiative growth.
- Ability to diagnose and resolve technical issues, and explain technical concepts to audiences.
- Excellent communication presentation, and time management skills with attention to detail.
About the job
The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. The team consistently prioritizes partner and creator needs, whether resolving issues, providing comprehensive platform education, or facilitating channel growth, we advocate a creator-centric approach. Within a changing environment, the team ensures seamless, global support for partners, creators, and artists across the YouTube platform.
The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. The team consistently prioritizes partner and creator needs, whether resolving issues, providing comprehensive platform education, or facilitating channel growth, we advocate a creator-centric approach. Within a changing environment, the team ensures seamless, global support for partners, creators, and artists across the YouTube platform.
Responsibilities
- Deliver operational support to YouTube partners via email communication. Consult with cross-functional teams to optimize YouTube products and services.
- Collaborate with Strategic Partner Managers and Partner Engineers to develop partner-centric business plans and growth strategies.
- Drive, measure, and analyze partner performance, identifying opportunities for operational workflow optimization and process improvement.
- Utilize key metrics to assess data through both quantitative and qualitative analysis, generating insights.
- Contribute to the scalability of Creator Success Operations team through solutions, efficiency gains, and thorough root cause analysis.
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