PMO/Project Admin
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Experience: 6 years
Job Mode: Contract
Work Mode: On-site
Responsibilities
- Lead and engage the Retail Change Management (RCM) team in preparing and submitting Change Requests (CRs).
- Review and validate CR submissions in alignment with System Development Methodology (SDM) governance standards.
- Monitor CR capacity against quarterly release budgets and ensure alignment with planning.
- Track and report CR progress to ensure timely delivery within business timelines and release calendars.
- Facilitate and conduct Delivery Steering Committee meetings across Southeast Asia markets to provide CR updates and drive alignment.
- Collaborate with cross-functional stakeholders to manage the end-to-end CR lifecycle, ensuring the CR backlog is accurately maintained.
- Participate in CR discussions with business and technology teams, proactively identifying risks and defining mitigation plans and next steps.
Requirements:
Education:
· Bachelor’s degree in computer science, Computer Information System, or related field.
· At least 7 - 9 years’ relevant experience preferably in a Finance Institution.
Essential:
- Minimum 5–7 years of experience in business and information technology, with a strong sense of commitment and stakeholder sensitivity.
- Solid domain knowledge in Retail Banking, including Cards, Deposits, and Secured Loans.
- Strong understanding of business needs and the ability to build trust and rapport with stakeholders.
- Excellent interpersonal and communication skills, with the ability to simplify complex topics and deliver engaging presentations.
- Strong business acumen with the ability to translate complex requirements into actionable technology concepts, working closely with Domain SMEs and business teams.
- Good understanding of the consumer banking landscape, including products, functional teams, services, and operations.
- Fluent in both verbal and written communication.
- Skilled in influencing and negotiating in environments with indirect control over resources
Key Domain/ Technical Skills:
· Project & Release Management such as Confluence, PPM
· Business Analysis & Documentation (BRD, FSD, Process mapping & Gap analysis)
Presentation & Communication skill
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.