Role Overview
We are seeking an experienced and proactive Project Manager to oversee delivery and operations activities for our customer engagement. This role will serve as the primary onshore liaison, working closely with client stakeholders and offshore delivery teams to ensure seamless communication, timely execution, and high-quality outcomes across the program.
Key Responsibilities
Customer Liaison
- Serve as the main onshore point of contact for client communications.
- Engage directly with Scrum Masters, Senior Managers, and other key stakeholders.
Cross-Team Collaboration
- Coordinate with offshore leads and project managers to track progress.
- Manage change requests, address feedback, and ensure timely issue resolution.
Program Oversight
- Monitor end-to-end program delivery to meet timelines, quality benchmarks, and customer expectations.
Deliverable Review
- Review project reports, quotations, and other key deliverables before submission.
- Ensure accuracy, consistency, and alignment with project goals.
Operational Coordination
- Oversee activities such as timesheet tracking, invoice validation, quotation and fee review, and contract status updates.
- Ensure proper alignment across internal and customer teams.
Risk & Issue Management
- Proactively escalate risks or delivery concerns.
- Support resolution planning with the Program Delivery Manager.
Onsite Engagement
- Maintain a strong onsite presence to support real-time communication.
- Manage customer expectations and strengthen working relationships.
Support Planning & Reporting
- Participate in program planning, reporting, and ad hoc initiatives to ensure smooth execution and continuous improvement.
Process Familiarity
- Familiarity with FPT’s internal delivery and operational processes is an advantage.
Job Requirements
Qualifications & Experience
- Bachelor’s degree in Information Technology, Business, Project Management, or related field.
- Minimum 5 years of experience in IT delivery, project coordination, or program management, preferably in a customer-facing role.
- Proven experience working in a hybrid onshore–offshore delivery model.
Skills & Competencies
- Strong understanding of Agile and Scrum methodologies.
- Excellent communication and stakeholder management skills.
- Strong organizational and analytical abilities with attention to detail.
- Ability to identify risks, manage issues, and drive timely resolution.
- Comfortable working in a fast-paced, dynamic environment.
Tools & Technical Knowledge
- Proficiency in project management tools (e.g., JIRA, Confluence, MS Project, or equivalent).
- Familiarity with financial operations related to project delivery (invoicing, timesheet tracking, quotation reviews).
Other Requirements
- Must be based on-site (or willing to work on-site regularly).
- Strong problem-solving mindset with a proactive and collaborative approach.
- Flexibility to take on additional responsibilities as program or customer needs evolve.
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