Lead cross-functional teams to deliver complex ICT projects on time and within budget
Develop and maintain comprehensive project plans, ensuring alignment with business objectives
Establish and monitor project KPIs, providing regular performance reports to management
Proactively identify and mitigate project risks, implementing effective control measures
Oversee multiple vendor relationships and external ICT service providers
Operational Excellence
Drive seamless business operations across departments through effective IT service delivery
Ensure strict adherence to Service Level Agreements for both projects and incidents
Evaluate and assess change requests for system enhancements and improvements
Monitor and optimise operational performance through data-driven metrics
Manage daily IT operations, swiftly resolving application, infrastructure, and security issues
Technical Delivery & Quality Assurance
Spearhead requirement gathering sessions and documentation
Review and approve key project deliverables including functional specifications, test plans, and technical documentation
Plan and oversee User Acceptance Testing processes
Ensure all solutions comply with IT management policies, quality standards, and security guidelines
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
