About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
© 2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
• SEA Customer Service team lead for training on key business processes used in Order-To-Cash (OTC) ERP environment.
• Support the development of the Customer Service team in improving daily activities and processes whilst bringing in a continuous improvement mindset.
• First point of contact for problem solving of business process issues in SAP within MPY SEA team and training others on best practices
• The Regional Process Coach should be knowledgeable on both the sub-processes and systems due to their close contact with the user organisation and have a good understanding of the MPY business.
Key Accountabilities
• SEA Customer Service team lead for training end users on key business processes used in Order-To-Cash (OTC) ERP environment.
• Be the first point of contact for sub-process related questions and issues
• Support their Customer Service team colleagues in the day-to-day execution of the processes system-wise
• Look for small improvements, drives best practice and shares good practice ideas.
• Align and agree with the OTC Improvement manager who have the mandate to approve or reject changes and continuously improve the process
• Maintain record of process training across the SEA COS community, identify training requirements and plan appropriate team and individual training sessions
• Develop, review and update process documentation for key processes and responsible for maintaining these on shared systems and disseminating regular updates to end users
• Enters Change Requests in the MyIT system and helps to deploy changes successfully and tells colleagues about these changes.
• Act as a first point of contact in the business for IM, making sure changed / new functionality is deployed successfully
• Joins regular IM Application Contact and Process Coach meetings.
• Helps to coordinate system testing when needed.
• Coordinate and ensure on-time and adequate business testing of systems (for example regression testing)
• Act as liaison between end users, and Global Subject Matter Experts and IT to resolve user queries and needs on typical system user issues and bridge the knowledge gap
• Collaborate with other cross functional process experts to support and implement cross functional process improvements relating to ERP
• Monitor and drive compliance by users to Standard Processes and Practices
• Support bringing new users (including new hires) up to speed with OTC ERP workflows
Experience
• Proven experience in ERP SAP end user training within the Customer Service area
• Focus on self-development in ERP and leverage BU and Global expert network to advance system knowledge, and then transfer to end users
• Be curious and creatively look for opportunities to leverage innovative technology as well as optimize processes and methodologies
• Strong communication, interpersonal, and team skills; with the comfort and ability to train, communicate and present to end users, and peers, as well as senior leadership
• Self-motivated with excellent analytical and problem-solving skills to innovate smart solutions to business problems
• Ability to multi-task, and prioritize projects and business objectives, to drive process improvements
• Ability to clearly communicate information between end users and IT and the knowledge of when issues need to be escalated and drive issue resolution
• Advanced knowledge of Microsoft Office suite of products
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 47777
