We are seeking a results-driven and customer-focused Renewals Manager to take ownership of the end-to-end renewal sales cycle. In this role, you will work closely with customers and collaborate with internal teams—including Account Executives, Solution Architects, Finance, Deal Desk, and Legal—to maximize retention and drive renewal booking growth. This position requires a strategic mindset, strong analytical capabilities, and a relentless commitment to delivering exceptional customer experiences that boost loyalty and retention rates.
The Impact You Will Have
- Own the Renewal Process: Lead and manage the entire renewal lifecycle, ensuring all milestones, deliverables, and timelines are met.
- Proactive Risk Mitigation: Analyze and forecast renewal risks up to 180 days prior to contract expiration, addressing potential challenges before they arise.
- Exceed Targets: Drive your assigned territory to consistently surpass quarterly and annual renewal bookings goals.
- Insightful Reporting: Deliver clear, actionable, and data-driven updates to key stakeholders, ensuring alignment and transparency.
- Strategic Collaboration: Partner with sales, customer success, and cross-functional teams to identify at-risk accounts and design effective churn mitigation strategies.
- Culture of Excellence: Foster a high-performance, customer-first team culture rooted in integrity and collaboration.
What We Look For
- Experience: 4+ years in a SaaS customer-facing role, with direct renewals experience preferred and a proven history of delivering high on-time renewal rates.
- Industry Expertise: A strong understanding of enterprise IT, Big Data, and the financial drivers that fuel business success across industries.
- Negotiation & Strategy: Demonstrated ability to craft winning deals, negotiate effectively, and drive customer outcomes that balance value and profitability.
- Data-Driven Storytelling: Adept at turning complex data into compelling narratives to influence stakeholders and inspire action.
- Leadership & Collaboration: Proven ability to partner/strategically lead alongside senior leaders, navigate escalations, and deliver mutually beneficial resolutions for customers and the business.
- Analytical Strength: Sharp attention to detail and the ability to distill complex datasets into actionable insights for internal and external stakeholders.
- Passion for Innovation: A deep enthusiasm for leveraging data and AI to drive transformative change in industries and deliver unparalleled customer value.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
