We’re an innovation leader in consumer retail because we believe wellness starts from the feet. Great shoes support your body so you can move - and live - better. Our customers love our comfort-first designs and brand philosophy, fueling rapid growth at home and overseas. As pioneers in mobility and wellness-focused footwear, we’re raising the bar on product innovation & customer experience - and moving fast.
Ready to shape the future of movement? Send your resume to today and let’s shape the future of movement - together.
Ready to shape the future of movement? Send your resume to today and let’s shape the future of movement - together.
Retail Management Trainee
- Exciting news! We are on a growing journey and building a stellar team!At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.Why should you be part of Sunnystep’s success?We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.The Retail Management Trainee is an entry-level position designed for individuals seeking to build a career in retail management. This role offers comprehensive training and hands-on experience across various facets of retail operations, including sales, customer service, inventory management, and store administration. The objective is to develop future retail leaders who can effectively manage stores and contribute to the brand's success.You will also be responsible for:
- Retail Operations Training:
- Participate in a structured training program to gain a thorough understanding of retail operations, including store management, sales, and customer service.
- Learn and apply retail procedures, policies, and best practices to ensure smooth store operations.
- Assist in daily store activities, including opening and closing procedures, cash handling, and managing store equipment.
- Sales and Customer Service:
- Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
- Support sales activities by assisting customers on the sales floor, promoting products, and achieving sales targets.
- Learn and implement sales techniques, promotional strategies, and visual merchandising standards to drive store performance.
- Inventory Management:
- Assist in managing inventory levels, including stock replenishment, organization, and display.
- Conduct regular inventory checks and ensure accurate stock counts to minimize discrepancies.
- Collaborate with the inventory team to manage stock orders, receive shipments, and handle returns and exchanges.
- Team Leadership and Development:
- Observe and support the store management team in leading and motivating store associates.
- Participate in team meetings, training sessions, and development activities to enhance leadership skills.
- Assist in scheduling, supervising, and evaluating store staff performance, providing feedback and coaching as needed.
- Marketing and Promotions:
- Support in executing in-store marketing initiatives, promotional events, and sales campaigns.
- Assist with the implementation of visual merchandising and store layout strategies to enhance the customer experience and drive sales.
- Contribute to the development and execution of store-level marketing activities and community outreach programs.
- Customer Relationship Management:
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Address customer complaints and feedback promptly, ensuring effective resolution and customer satisfaction.
- Implement customer engagement strategies to enhance the overall shopping experience.
- Reporting and Administration:
- Assist in preparing reports on store performance, sales metrics, and inventory levels.
- Support administrative tasks, including data entry, record-keeping, and maintaining store documentation.
- Monitor and report on key performance indicators (KPIs) and contribute to strategic planning discussions.
- Professional Development:
- Seek feedback from mentors and managers to continuously improve performance and develop management skills.
- Pursue additional learning opportunities and industry certifications to advance career development.
- Demonstrate a commitment to personal and professional growth through proactive learning and development initiatives.
We would want to speak with you if you are / have –- Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field.
- 0-2 years of experience in retail or customer service roles, preferably with experience in a leadership or supervisory capacity.
- Strong interpersonal and communication skills with the ability to interact effectively with customers and team members.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with retail management software (e.g., POS systems).
- Strong organizational and problem-solving skills with the ability to manage multiple tasks and priorities.
It would be great if you have:- Experience with inventory management and visual merchandising.
- Knowledge of retail sales strategies and customer service techniques.
- Familiarity with retail marketing and promotional activities.
Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].
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