Job Number25092345
Job CategorySales & Marketing
LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Under the guidance of the Director of Sales, the Assistant Director of Sales - Business Travel is responsible for leading and driving room revenue growth within the Business Travel segment. This role requires a results-driven leader with sharp business acumen and a strategic mindset, who excels in cultivating and sustaining high-value client relationships.
CANDIDATE PROFILE
Essential:
- Diploma in Hospitality, Business or related field
- Excellent communication and interpersonal skills
- Minimum of 5 years of sales experience in a 5-star hotel environment
Desirable:
- Persuasive and influential sales approach
- Experience in a similar leadership role within a 5-star hotel
- Bachelor’s Degree in Hospitality or Business Administration
- Dynamic and thrives under pressure
- Collaborative team player
- Results-driven with a strong business acumen
- Independent and highly self-motivated
- Strong leadership and mentoring abilities
SKILLS
Strategic Management & Sales Competencies:
- Proven ability to consistently close high-value sales and secure key business travel accounts.
- Skilled in leading, mentoring and evaluating team member to optimise team performance and productivity.
- Strong understanding of Revenue Management principles, analyse reports and execute effective selling strategies aligned with business travel goals.
- Ability to lead a cohesive team to perform job functions independently with minimal supervision.
- Analytical thinker with a track record of implementing practical, results-driven solutions.
- Exceptional organizational and delegation skills, with a focus on managing priorities to meet business objectives.
- Committed to fostering positive guest and team member relationships to enhance service excellence and team morale.
- Ability to maintain composure and clear judgement in demanding and complex situations.
- Detail-oriented with a strong focus on accuracy and execution in all aspects of work.
- Collaborative team player, ability to work cross-functionally with interdepartmental teams to achieve shared business goals.
Technical Skills:
- Proficient in Microsoft Office Suite (e.g. Word, Excel, Powerpoint)
- Skilled in Opera Property Management System
KEY RESPONSIBILITIES
Essential Job Functions:
1) Direct Sales (60%)
- Effectively manage and expand a targeted portfolio of high-value corporate accounts.
- Acquire a minimum of 20 new accounts annually, each generating confirmed production.
- Conduct 20 qualified sales calls weekly and execute strategic customer site inspections.
- Ensure timely, accurate, and well-documented communication of customer and sales commitments to all operational departments.
- Maintain accurate and up-to-date records in the Opera Sales & Catering system in a timely manner.
- Cultivate strong, lasting relationships with Business travel buyers and key decision-makers across corporate accounts.
- Develops and manages relationships with key stakeholders, both internal and external.
- Execute sales strategies in alignment with Revenue Management objective to maintain a top-tier yield position.
- Consistently exceed revenue goals set by Director of Sales.
- Leverages off-property sales channels (e.g. GSO, GSA, NSO) to align business travel sales strategies, ensuring the property’s goals and client needs are consistently met.
2) Team Supervision and Development (30%)
- Lead, coach and motivate the Business Travel sales team to achieve revenue and customer satisfaction goals.
- Conduct regular performance reviews and support team members in achieving their KRAs.
- Serve as a mentor and resource to enhance individual and team effectiveness.
- Utilizes Marriott Global Source (MGS) tools to drive ongoing learning and professional growth.
3) Others (10%)
- Energizes all Ritz-Carlton Gold Standards and ensure consistent implementation within the team.
- Attend and contribute to all relevant sales meeting and strategic planning sessions.
- Participate in special projects and initiatives as directed by the Director of Sales.
- Completes all mandatory Marriott compliance training.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
