MAIN DUTIES: The main responsibility under this role is to support all logistic operations as assigned
Logistic Operations
Coordinating all day-to-day logistic activities and administrative tasks.
Supervising and coordinating with 3PL for smooth process of Worldwide search (WWS), stock offers and transfers.
Coordinating with cross functional teams on phase out operations, sales preparation for physical and online staff sales, cycle counts and stock recycling and destruction exercises.
Inventory Management
Ensure inventory accuracy in the daily reconciliation with the 3PL.
Checking against the stock reconciliation report and follow up in the event on any discrepancies.
Performing system adjustment in a timely manner when necessary.
Claim Management
Follow the end-to- end claim process for inbound shipments with origin, for discrepancies found in LDC and stores, until the closure of all claims.
Submit the claim reports and required documents in the tool.
Prepare and present regular reporting on delivery claims and quality alerts concerns.
Product Governance and Compliance
Execute and follow up with lab on testing of new products.
Perform CITES application in a timely manner to support the stores.
Maintain accurate records of Cites application.
Perform new product registration with local authorities for fragrance and beauty products
Maintain records of product notification with HSA
Quality Control
Conduct quality check for SAV and defective stocks returned to LDC & raise stock card
Conduct quality check timely for SAV stocks returned from CDC and close the store card in the system.
Perform quality check that all corresponding stocks in LDC that fall under the quality alert.
To work closely with the stores to ensure that the quality alerts are communicated clearly and timely.
REQUIREMENTS & CAPABILITIES
Passionate about retail, luxury, and logistics.
Minimum 3-4 years of working experience in Logistics or quality in a retail environment.
Highly organized, rigorous, and reliable, able to organize his/her work autonomously and to anticipate.
Service- and customer-oriented (internal and external customers), with excellent communication skills.
Proficient with Excel / IT tools
SAP experience would be a bonus.
Team player.
Language requirements: fluency in English and Mandarin (written and oral)
A contract role for 24 months.
"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
