SENIOR MANAGER, RESEARCH AND DEVELOPMENT

Summary

He/She will be responsible for managing and developing new accreditation services to run the calibration and testing laboratory service as a profitable business segment. He/she shall have experience and demonstrated Knowledge, skills and abilities as listed below:

Key Duties and Responsibilities (Technical and Development)

• Direct all calibration operations, including personnel management and customer relationships.

• Develop a clear and attainable vision for calibration service delivery.

• Review analyses of activities, costs, operations, and forecast data to evaluate performance.

• Lead the implementation of new service initiatives and drive accountability for results.

• Optimize customer loyalty through effective service delivery and collaborative methods.

• Manage customer escalations and monitor resolutions to meet expectations.

• Participate in customer meetings to ensure alignment and satisfaction.

• Work with direct reports to ensure completion of service delivery activities for new customers.

• Manage the budget and uphold financial discipline to meet financial objectives.

• Support new opportunities and ensure commercial alignment with customers.

• Provide leadership in formulating and administering company policies and best practices.

• Partner with direct reports to build professional development plans and facilitate growth opportunities.

• Establish challenging individual and team performance goals that align with organizational strategies.

• Supervise laboratory operations to ensure precision in the calibration and testing process for the customer’s equipment.

• Ensure all set product quality targets are met and deviations from target quality standards are promptly identified and rectified.

• Liaise with process control operatives with regards to the quality control parameters for calibration and Testing process.

• Ensure preventive maintenance is carried out on laboratory equipment and effective housekeeping is conducted in the laboratories.

• Prepare annual calibration schedule and ensure calibration is carried out on laboratory equipment as scheduled.

• Provide overall guidance, leadership and strategic direction to the Sales, Technical and Quality team.

• Provide periodic reports on the activities and performance of the laboratory function for the attention of the Director.

• Perform any other duties that may be assigned by the Director.
  

Key Duties and Responsibilities – Quality

• Maintain and continuously improve the QMS in compliance with AS 9100, ISO 9001 and ISO 17025.

• Ensure document control and proper recordkeeping for policies, procedures, and work instructions.

• Develop and monitor quality objectives and key performance indicators (KPIs).

• Serve as the primary contact for accreditation bodies and regulatory agencies.

• Ensure the lab meets all AS 9100, ISO 9001 and ISO/IEC 17025 accreditation requirements.

• Manage accreditation audits, external assessments, and regulatory inspections.

• Plan, execute, and document internal audits to assess compliance and identify risks.

• Investigate nonconformities, implement corrective actions, and verify effectiveness.

• Lead root cause analysis (RCA) and continuous improvement initiatives.

• Ensure personnel involved in testing and certification are qualified, trained, and competent.

• Maintain training records and competency assessments.

• Conduct or coordinate quality system training sessions.

• Identify, assess, and mitigate risks to testing validity and certification decisions.

• Promote continuous improvement initiatives in test methods, certification processes, and quality practices.

• Implement Failure Modes and Effects Analysis (FMEA) or similar methodologies where applicable.

• Address customer complaints and ensure proper investigation and resolution.

• Communicate quality system updates and compliance status to management.

• Work with technical Leads to ensure test and certification results are accurate and reliable.

• Perform any other duties that may be assigned by the Director.
  

KNOWLEDGE / SKILLS / ABILITIES: (essential Requirements)

• Experience in Setting Up the Calibration Laboratory

• Experience in developing new calibration and Testing methods based on the international standards.

• Experience in managing calibration personnel

• Approved Signatory in Metrology filed (Electronic, Electrical, Temperature, Mechanical, Dimensional and Mechanical Testing) – minimum of five Metrology fields required

• Certified internal Auditor for AS 9100, ISO 9001 and ISO 17025.

• Certification in Lead Auditor for ISO 9001.

• Develop the current state/future state for the calibration department.

• Skilled in internal/External auditing, objective evidence assessment, and risk-based decision-making.

• Strong technical writing skills for SOPs, audit reports, and compliance documentation. Ability to clearly explain complex concepts to technical staff, management, and external auditors.

• Knowledge of statistics and the ability to apply them in developing and documenting test or calibration uncertainty budget tables as per national and international standards.

• Full knowledge in Metrology (Electronic, Electrical, Temperature, Mechanical & Dimensional), Instrumentation, calibrations and Testing.

• Metrology laboratory practices and calibration data collection, familiarity with national and international standards, is also essential.

• Critical Thinking & Problem-Solving: Ability to analyse complex quality and compliance issues, identify root causes, and implement effective corrective actions.

• Proficient in quality management software, document control systems, and data analysis tools. Familiarity with word processing, spreadsheets, and database software.

• Ability to manage multiple priorities, meet deadlines, and maintain structured documentation.

• Interpersonal & Leadership Skills: Ability to lead cross-functional teams, unite staff under quality objectives, and foster a culture of continuous improvement. Must be able to build consensus and manage conflict diplomatically.

• Attention to Detail: Strong ability to detect nonconformities, inconsistencies, and process deviations.

• Skilled in eliciting precise information from staff, auditors, and stakeholders with diverse technical backgrounds.

• Ability to work effectively with individuals from varied professional and cultural backgrounds.
  

Eligibility Criteria:

• Must be a BE / B. Tech in Electrical or Electronics & Communications, or its equivalent/above in any Engineering field.

• Must have managed a Calibration Lab for at least 7+ Years, overall experience 12+ Years

• Familiar with AS 9100, ISO 9001 and ISO 17025 Calibration Quality System Requirements and certifications.

• Troubleshooting techniques

• Able to work in a fast-paced environment.

• Ability To Work Under Pressure.

• Ability To Manage Multiple Tasks and throughput tasks

• Will be expected to be involved in the project at Jurong Island or overseas

• Must possess a driving licence

• Travel – 90% (Local & Oversea) within the short notice period

• Able to commit to club hours, weekends and public holidays.

• Rotational shift- Monday to Friday or Wednesday to Sunday.

• Able to commit to irregular working hrs - 6 am to 2 pm (rotating shifts)

• No weekend off day