Global E-commerce's Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality platform for users, sellers, and creators. Within GNE, the Service and Support Center (SSC) builds and executes global service strategies that enhance user satisfaction and operational scalability.
We are seeking a Service Planning and Readiness Program Manager to support rollout, and continuous improvement of global service strategies. This role acts as the connector between global teams and regional markets, ensuring that SOPs are adopted effectively, feedback is captured and shared, and go-to-market (GTM) plans are executed smoothly. The ideal candidate is highly organized, detail-oriented, and comfortable working in fast-paced, cross-functional environments. strategies that ensure operational excellence and superior user experience.
Roles & Responsibilities
- Support the implementation of global service strategies and SOPs across markets by driving execution, tracking milestones, and resolving blockers.
- Act as the communication bridge between global and regional teams, capturing insights and surfacing improvement needs or requirements.
- Manage GTM readiness and rollout for service features, coordinating with PE, Ops, Product, and regional stakeholders to ensure smooth launches.
- Identify differences or operational gaps in markets and help drive appropriate adjustments to maintain global consistency.
- Lead or support cross-functional projects and manage known service defects by coordinating issue resolution and progress tracking.
Report job
