Responsibilities
About the Team E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a highly motivated Workforce Management (WFM) Program Manager to join our team and help optimize resource planning, forecasting, and real-time operations management across our global sites. This role offers an exciting opportunity to gain hands-on experience in capacity planning, data analysis, and strategic workforce optimization while working in a fast-paced e-commerce environment. Responsibilities - Work with global teams to plan and execute workforce strategies for content moderation operations. - Analyze business trends to forecast staffing needs, optimize scheduling, and improve service levels. - Collaborate with stakeholders (e.g., operations, product, and data teams) to ensure smooth workforce planning. - Monitor and adjust schedules in real-time to maintain operational efficiency. - Leverage data and technology to enhance workforce management processes and decision-making. - Support system and tool improvements to streamline forecasting, scheduling, and reporting.
Qualifications
Minimum Qualifications - Bachelor’s degree in Business, Data Analytics, Mathematics, or a related field. - Strong analytical and problem-solving skills, and comfortable working with data to drive decisions. - Proficiency in Excel (Pivot Tables, Formulas); SQL or WFM tools is a plus. - Excellent communication and collaboration skills to work with cross-functional teams. Preferred Qualification - Experience in eCommerce or marketplace platforms.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
