- Deliver quality customer service to all guests.
- Take reservations and enquire purpose of visit.
- Greet each guest promptly and courteously with good smile and body language.
- Present menu and share promotions, specials and items to customers.
- Make recommendations and upsell.
- Take and repeat orders to customers and inform them the estimated time to serve.
- Key orders in the Point-of-Sale system efficiently.
- Assist to clear & set the tables for different meal periods.
- Serve food & beverages according to guests’ orders efficiently.
- Process payment and check bills promptly.
- Maintain cleanliness of the outlet.
- Assist manager by getting involved in planning and organizing of special events.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Escalate guests complain to duty manager if unable to conduct service recovery.
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