Deliver advanced support and operational maintenance for:
Windows Server Environments (2016, 2019, 2022)
Active Directory, DNS, DHCP, Group Policy
Endpoint Management Tools: BigFix, SCCM, WSUS
VMware: ESXi, vCenter, vSphere environments
PowerShell scripting for automation and reporting
SharePoint (On-prem and Online) administration and access management
Manage and resolve incidents, problems, and complex service requests in a production environment.
Provide technical escalation support to L1/L2 teams and perform deep-dive analysis and troubleshooting.
Monitor system performance, ensure availability, and conduct proactive capacity and patch planning.
Execute recurring operational tasks like health checks, patch deployment, policy enforcement, and security validation.
Prepare and maintain technical documentation, incident reports, and SOPs.
Coordinate with vendors and OEM support teams for product-related escalations and issue resolution.
Experience in Directory & Authentication Systems:
Active Directory Federation Services (ADFS), Azure AD / Microsoft Entra ID LDAP, PKI, and DNS Infrastructure
SAML, OAuth, and MFA implementations
Identity lifecycle and compliance policy enforcement
