1. Operational Oversight
- Assist in managing day-to-day IT or computer-related operations (e.g., technical support, system monitoring, equipment maintenance).
- Ensure efficient workflow, task allocation, and timely resolution of issues.
- Coordinate between technical teams, suppliers, and other departments.
2. Technical Support & Infrastructure
- Monitor IT systems (hardware, software, networks) to ensure smooth functioning.
- Troubleshoot basic issues or escalate to specialized technicians.
- Support asset management—tracking computers, servers, licenses, etc.
3. Team Supervision
- Support the Operations Manager in managing technical staff or support teams.
- Assist with training new hires on tools, procedures, and best practices.
- Monitor attendance, workload distribution, and team productivity.
4. Process Improvement
- Identify inefficiencies in operations and recommend improvements.
- Help document procedures, workflows, and technical SOPs.
- Assist in implementing new tools, systems, or upgrades.
5. Vendor and Inventory Management
- Help manage relationships with hardware/software vendors or service providers.
- Monitor and order inventory of tech equipment or spare parts.
6. Compliance & Documentation
- Ensure operations follow IT security policies and data protection regulations.
- Maintain logs, incident reports, and service records.
7. Reporting
- Generate regular reports on IT performance, downtime, and KPIs.
- Provide updates to the Operations Manager and suggest action items.