About Us
About NTUC Health Co-operative Limited
NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine
Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home
Job Description
Service Operations
- Align activities and processes required for service delivery across the division
- Drive quality improvement and process optimization initiatives
- Support grant management administration such as project funding application and progress report submissions
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility, manage project scope, schedule and costs using appropriate techniques
- Create and maintain comprehensive project documentation
Operations Intelligence
- Work closely with internal and external stakeholders to understand various key work processes, gain better insight into a business problem and formulate data-driven approaches to resolving them, analyze and draw conclusions for presentation to management
- Develop detailed operation strategy, measure and track operational performance to ensure the successful completion of short and long-term goals
- Keep abreast of market trends, developments, and regulatory requirements and provide analyses for insight
- Build, assess and maintain operational resilience for business continuity, including risk management to minimize operational risks
Others
- Support Division business development and planning needs
- Coordinate sector partnerships and engagements, where relevant
- Support Division needs for corporate compliance and/or relevant services
- Perform other related duties as assigned
Qualifications
- Have a degree in the appropriate field of study
- Possess a minimum 3-5 years of relevant experience in operations & project management (healthcare environment an added advantage)
- Display good organization skills including attention to detail and multitasking skills
- Possess excellent people skills, as a team player and in managing multiple internal and external stakeholders
- Have excellent written and verbal communication skills
- Demonstrate strong strategic and critical thinking
- Be able to work independently and under pressure
- Be able to manage/lead change management
Skills
manage/lead change management
work independently
Multitasking
Other Information
Possess experience with LEAN management, operational analytics, design thinking, or agile workstyle