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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Admin Executive
Integrated Real Estate Management, Property and Asset Management
What this job involves:
Centralising all logs and requests
What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the facilities manager, you’ll provide superior feedback logging services—receiving and logging complaints containing complete details of the requests that may comes in the form of calls, whatsapp and email. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting facilities manager in conducting analyses is also within your scope.
Programming Access for Occupants and Tenants
Part of your key task is to manage the card access and facial recognition system and facilitate the onboarding of new occupants and tenants in the building. You have to collaborate with the various stakeholders and department to ensure the required information are provided as well as work with the vendor to print users access pass and program users access into the system. You will guide the users on any technical difficulties and assist with any issues relating to their access. You play an important role in providing a positive onboarding experience to the new occupants and as such ensuring their access are programmed within the timeline is essential. Likewise, you will help with the termination of access for any users when they depart from the building
Creating Works Orders and Tracking Expenditure
You will assist the team in raising work orders to vendors to carry out maintenance work and repair to the building. You will also help to process invoices from the vendors and work with the team to verify the job completion. Proper tracking of expenditures and client billing is important to ensure works are paid promptly and you will play an essential role in consolidating and tracking on our works order and billing status.
Performing other ad hoc tasks
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with the team in processing invoices.
Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.
Sound like you? To apply you need to have:
Proven industry experience
Do you have three to five years’ experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? Are you proficient in common workplace software e.g. Microsoft Office as well as purchase order systems? If you said yes to all these, then we encourage you to apply.
Collaborative mind set
At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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