JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Concierge Operations
Assist with VIP’s arrival
Manage the concierge counter not limited to walk in queries, calls etc.
Manage switchboard calls
Log all feedback and follow through until case is satisfactorily resolved
Handle complaints and deploy facilities team support
Use the Guest Management System to pre-register guests / visitors
Book and manage meeting rooms (setup, cleanliness, AV etc.)
Manage lobby shared mailbox with SLA 4 hours.
Event coordination (logistics, cleanliness, catering etc.)
Access Control Management
Generate concierge reports
Assist and deploy Butler Services
Assist Helpdesk as and when needed
Ad hoc tasks that may be assigned as when needed
Facilities Concierge Reporting
Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
Responsible for Call Log reports
Responsible for Meeting Room reports
Responsible for Event Reports
Ensure escalated issues are reported to manager immediately
Other reports and activities assigned by the manager
Key Result Area/ Competencies
Ability to work under pressure efficiently
Proactive and solution oriented, friendly with assertive and personable nature
Demonstrate initiative and able to work in a team-based environment with plenty of movement
Experience in using Microsoft Excel and Word
Decorous and Diplomatic
Required Qualifications & Experience
Experience in the service industry
Able to multitask with good time management skills
Good relationship building skills
Strong written and oral communication skills
Fluent speaking and written English is a required
Minimum High School Diploma
Prior experience with any global airlines and leading hotels preferred experience in concierge service an added advantage
Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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For additional details please see our career site pages for each country.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.