Main Duties and Responsibilities
We are seeking a passionate hospitality professional to join our team as our Hostess.
The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols to ensure a successful opening.
Key Responsibilities
- Be responsible for taking reservations, answering the phone, responding to any guest requests.
- Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
- Prepare and check tables before service.
- Prompt to clear and reset tables after service.
- Responding to guest enquiries and requests.
- Communicating guest information to the team (special requests, occasions) to personalize guests' experience
- Complete all opening and closing procedures in a timely manner.
- Always be assertive and attentive to guests’ needs.
- Ensure each guest gets a fond farewell before they leave.
- Assist in building and maintaining a strong guest profile database.
- Support food & beverage service when required.
- Any other tasks as assigned by the Restaurant Manager.
Job Requirements
- Minimum NITEC/Higher NITEC in Food and Beverage/Customer Service/Guest Relations or an equivalent professional qualification in a related field
- 1 to 2 years’ experience, preferably in the Hospitality or Food & Beverage industry. Fresh graduates are welcomed.
- Strong interpersonal, communication and organizational skills.
- Highly motivated team player, able to perform with minimal supervision.