Responsibilities

The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.

Responsible for the effective, efficient, and profitable functioning of the Front Office department.
Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
Collaborate with Human Resources for manpower-related matters.
Make plans for succession planning to ensure the development of future department heads.
Perform other job duties and projects as directed.

Requirements