Head of Operations APAC Live & Monetization, Trust & Safety

TikTok
Singapore
Full time
1 day ago
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Key Responsibilities:
- Provide strategic leadership for APAC Trust & Safety operations, ensuring alignment with global objectives and organizational vision.
- Design and lead complex, scalable operational frameworks that drive efficiency, resilience, and measurable impact across diverse APAC markets and multiple layers of management.
- Lead, mentor, and develop high-performing operations teams, fostering a culture of accountability, innovation, and continuous improvement.
- Oversee operational performance through rigorous analysis of KPIs and data-driven insights, ensuring delivery of key business outcomes.
- Own end-to-end strategic vendor management across multiple countries, ensuring accountability for performance, strict compliance with regulatory and internal standards, and consistent delivery of high-quality services through long-term partnership development.
- Proactively identify and address systemic operational challenges and vendor-related risks through cross-functional collaboration and structured problem-solving.
- Act as a senior liaison with policy, legal, and product teams to ensure Trust & Safety operations are deeply integrated with broader platform safety initiatives.
- Champion and drive enterprise-level transformation and change management programs that elevate the maturity and scalability of Trust & Safety operations.
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