The Client Solutions Senior Associate for Greater China Client Solutioning and Global Cross Currency (FX) Solutions is a pivotal role within Kinexys Digital Payments, designed to foster and expand our client relationships in the Greater China region and across our Global FX clientele. This position is ideal for a proactive and strategic thinker who is passionate about client success, business development, and innovative FX solutions. The associate will be instrumental in driving client engagement, facilitating seamless onboarding, contributing to the development of cutting-edge FX products, and focusing on the commercialization of FX solutions.
Job Responsibilities:
- Develop and maintain strong, long-lasting relationships with existing clients in the Greater China region and Global FX markets.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of client satisfaction.
- Identify opportunities for upselling and cross-selling our products and services to existing clients.
- Collaborate with internal teams, including sales, marketing, and product development, to deliver tailored solutions that meet client needs.
- Lead the onboarding process for strategic FX clients, ensuring a seamless and efficient transition.
- Work closely with clients to understand their specific requirements and customize onboarding solutions to meet their needs.
- Conduct comprehensive market research to identify emerging 24/7 FX use cases and industry trends.
- Collaborate with product development and product management teams to architect product roadmaps from an FX sales perspective, ensuring alignment with client needs and market demands.
- Develop and implement commercialization strategies for FX products and services, focusing on maximizing revenue and market penetration.
- Work closely with marketing and sales teams to create compelling value propositions and go-to-market strategies.
- Prepare regular reports on client activities, market trends, and business development efforts, analyze client feedback and market data to identify areas for improvement and growth opportunities.
Required qualifications, capabilities, and skills:
- Minimum 3 years of working experience in transaction banking industry.
- Bachelor's degree in Mathematics, Statistics, Physics, Computer Science, Business, or a related field.
- Possess extensive knowledge and understanding of payments and foreign exchange (FX) products, along with their client use cases.
- Demonstrate exceptional interpersonal and negotiation skills.
- Detail-oriented, with a proven ability to execute tasks and drive results.
- Experienced in thriving within fast-paced, highly cross-functional organizations.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.