The Role
Client Relationship Management
- Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service
Service Delivery
- Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
- Monitor service levels and client satisfaction, resolving issues proactively.
- Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.
Strategic Support
- Assist in developing client strategies and proposals
- Support cross-selling initiatives and identify opportunities for expanding services
Compliance & Documentation
- Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
- Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures
Program Coordination
- Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.
- A thorough understanding and an expert real time user for all relevant documentation/ processing systems
- Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognize and explain trends, general carrier capabilities and competitiveness.
- Constantly keeping abreast of insurance product developments
- Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience
The Requirements
- Holds the relevant insurance certificates - BCP, ComGI and PGI
- More than 3 years of relevant experience
- Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
- Ability to work under time pressure to ensure prompt service delivery
- Prepare client and prospect presentations
- Independent and self-motivated individual who consistently strive to deliver the best for WTW' s clients
- May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation
- In the absence of such, will be aware of and adhere to relevant regulations
Equal Opportunity Employer