Company Description:
At Guerilla coffee we believe in building lifetime customers, one cup at a time.
Guerilla Coffee is a new to market cafe concept brought to you by Caffeine Solutions, a market leader in B2B in wholesale coffee supply, consulting, brewing machines and servicing. At Guerilla Coffee we are passionate about sharing our knowledge of coffee through authentic communication, delivering on what we say and caring about what we do. We also strive to innovate the coffee experience and commit to inspiring everyone around us.
Guerilla coffee sources fresh, top-quality coffee from the best producers in the world. Our process is rooted in a deep knowledge and passion for coffee and our focus is on making coffee easy to brew and excellent to taste.
Occupation Description:
Guerilla Coffee is expanding, and we are seeking an experienced Operations Manager to lead multi-outlet operations, work closely with the Exco, and play a key role in our growth. The successful candidate will have proven operational leadership, strong financial management skills, and hands-on experience in opening and scaling new outlets while building capable, motivated teams.
Key Responsibilities
- Full P&L ownership for all outlets, including budgeting, forecasting, cost control (labour, COGS, wastage), revenue performance, and monthly/quarterly reporting to the Exco.
- Lead outlet managers and teams to deliver operational efficiency, service excellence, and full SOP compliance.
- Maintain high staff morale and foster a positive, productive workplace culture.
- Conduct regular performance reviews and implement effective training programs.
- Manage operational rhythms including opening, closing, audits, inventory management, and supplier coordination.
- Oversee opening and setup of new outlets from pre-launch planning to operational handover.
- Build and develop teams to support brand growth and multi-outlet performance.
- Identify operational issues and implement effective solutions promptly.
Workplace Safety, Health & Hygiene:
- Maintain workplace safety and health policies and procedures set by SFA and the Company
- Follow F&B safety and hygiene policies and procedures
- Maintain personal hygiene and upkeep of cleanliness
Education, experience and certificate requirements
- Requirements
- Minimum 5 years of experience in F&B operations, with at least 2 years in a managerial role.
- Proven multi-outlet management experience.
- Demonstrated success in opening and scaling new outlets.
- Strong financial acumen and analytical skills.
- Excellent leadership, communication, and organisational abilities.
- Ability to work under pressure and adapt to a growing, evolving business environment.
Application Process
If you are interested, please send your CV/resume and relevant details. Only shortlisted candidates will be contacted.