• Create a positive customer service experience by offering a high level of service and ensure all staff members interact with customer.
• Resolve any customer feedback or complaints in an efficient and friendly manner to ensure the customer is satisfied and continue to support the business.
• Coach and train the staff on product knowledge for operational excellence and maintain the outlet sales to achieve the monthly budget.
• Provide leadership to team members to ensure compliance with the company operations standard and meet all the food safety requirements.
• Identify and assign duties for team members on daily basis to meet the objectives and consistently achieve the excellent service.
• Monitor the labour cost by managing the team roster and outlet expenses not to exceed the given budget at the same time maintaining the sales budget as well.
• Manage operations with integrity , passion and knowledge while prompting the values and culture of the company.
• Estimate the stock level that needed for the store and maintain a healthy inventory level and at the same time control the cost and minimise the wastage.
• Ensure all meat & poultry quality that was send by vendor meet the company quality standard at the same time follow the food safety standard.
• Ensure all team members adhere and follow all IQA standard and food safety standard at all
• Time and all relevant IQA documents are updated on daily basis.