The Sales Associate main role is to achieve sales goals while ensuring the best customer experience.
- Develop the customer base with new clients and cultivate a loyal clientele, specially UHNWI clients
- Ensure every customer receives exceptional customer experience
- Provide high quality of service and after-sales service to keep clients engaged with the brand and make them return
- Share the Baccarat story, know-how and quality standards with the customers, by demonstrating in-depth knowledge of the Maison, collections and products
- Generate new business opportunities by inviting existing customers and prospects to in-store appointments and events
- CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting
- Manage day-to-day sales and operations of the store
- Ensure operational procedures and internal policies according to guidelines and optimize store operational efficiency
- Maintain high standards of store presentation and ensure visual merchandising is properly maintained at all times, according to guidelines
- Support the Store Supervisor on roster planning to ensure staff productivity and other duties as assigned
- Take ownership, accountability for store and personal productivity
- Maintain store inventory accuracy at all time
Requirements:
- At least 5-year retail sales experience, ideally in luxury industry or high-value goods (high-tech, furniture…)
- Excellent interpersonal and customer service skills with pleasant and outgoing personality
- Good command of spoken English (Chinese Mandarin or other Asian language is a plus)
- Pro-active and able to work independently with minimum supervision and guidance
- Fast learner and love brand stories. Good at story-telling
- Team player with ability to perform in fast pace environment
- Can-do attitude
- Good PC skills such as MS Office and basic understanding of retail POS system
- Able to work retail hours, on shift, weekends and public holidays
- Immediate availability would be preferred
Plus:
- Good command of Sales Force
- Experience with interiors brand or sensitivity with interior design
Location: Orchard / Takashimaya / MBS
Senior profiles might be considered for Senior Sales Associate
Job Types: Full-time, Part-time
Pay: $2,500.00 - $2,800.00 per month
Benefits:
- Additional leave
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
Work Location: In person
Application Deadline: 31/07/2025