The Service Delivery Manager oversees the planning, implementation and tracking of deliverables for assigned projects.

Responsibilities

Responsible for the start-to-finish delivery of StarHub WAN services projects

Responsible for maintaining high level of quality delivery for projects in accordance with timeline and client requirements

Plan and manage project scope, schedules and resources

Identifies, assesses, manages the risks of the project and takes appropriate prevention action

Manage changes in project requirements with Change Control processes to ensure adherence to project schedule slippage, manage technical problems and resource requirement

Work closely with business/product managers, development and support teams to ensure end objectives are met

Ensures timely submission of reports for projects

Engage and build client relationships

Requirements

Diploma in IT, Engineering or related field with at least 5 years of project management experience in a telco environment handling medium to large scale fixed services project

Certification in PMP, PRINCE2 or CITPM preferred

Experienced in managing government WAN / LAN projects

Able to lead diverse groups of stakeholders

Excellent interpersonal and communication skills to influence all levels of stakeholders

Result-oriented, driven and is able to deliver in a very fast-paced environment

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