Key Responsibilities:
- Performance Analysis & Process Improvement
Monitor logistics KPIs—including delivery times, order accuracy, and fulfillment rates—and implement continuous improvements to enhance customer satisfaction and operational efficiency.
- Carrier Selection & Rate Negotiation
Source, evaluate, and manage third-party logistics providers and shipping carriers. Negotiate competitive contracts and shipping rates to support service-level goals and margin targets.
- Fulfillment & Delivery Execution
Ensure daily order processing, fulfillment, and last-mile delivery activities meet or exceed cost, speed, and accuracy targets. Address delivery bottlenecks proactively to avoid customer impact.
- Documentation & Standard Operating Procedures (SOPs)
Maintain comprehensive records of shipping and delivery activities. Document procedures, updates, and changes to ensure clarity, consistency, and training support across the team.
- Operational Leadership
Lead daily stand-ups or control meetings to identify potential delays or issues, assign action items, and drive accountability across the team for timely resolution.
- Team Management & Development
Supervise and support warehouse and logistics staff. Provide training, performance feedback, and scheduling to ensure alignment with company standards and operational goals.
Qualifications:
- 3–5 years of logistics or operations management experience, preferably in an e-commerce or high-volume retail environment
- Proven experience managing 3PL partners and last-mile carriers
- Strong understanding of order fulfillment systems, warehouse operations, and delivery logistics
- Excellent problem-solving, organizational, and communication skills
- Ability to thrive in a fast-paced, deadline-driven environment
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