Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Manage Renewals leaders to refine our renewals strategy, process, policies, and engagement with the Sales teams
- Manage the renewal process to maximize revenue growth for ServiceNow. Take accountability for renewal sales targets for the region
- Partner with Sales leadership to ensure agreement in our go-to-market approach for sales/renewals programs
- Establish renewal strategies to meet complex multi-stakeholders needs
- Create and deliver summaries of performance metrics that help the sales organization focus on renewals execution, customer success and account planning for the renewal
- Partner with the operations team to ensure that measurement and reporting mechanisms are created to track completion toward our goals
- Navigate the unknown in a very structured fashion, considering both technical and human elements to plan accordingly.
- Set a strategy that considers scalability, execution, and an understanding of current challenges within the broader context.
- Partner with Marketing and Enablement to ensure correct positioning of Renewals
- Partner with our Professional Services and Alliances/Channels team to promote growth and expansion through our partners
- Lead and nurture relationships at all levels of the organization both locally and globally
- Lead renewal-focused initiatives working with Sales, Operations, Marketing, Customer Success and Finance
- Partner with the Global Renewals Leader to create broader global programs to ensure continued success of the renewals program and the team at large
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 15+ years of progressive experience in Renewals, Sales or Customer Success leadership – preferably in a SaaS environment
- The ability to partner with multiple layers of the organization
- Financial skills with a sales mindset
- Experience scaling teams
- The ability to plan on the fly, delivering on both the customer and organizational needs
- Experience engaging with C-suite leaders
- Track record working towards desired outcomes and willingness to help the team succeed
- Experience creating employee-focused programs to foster team health and engagement
- Growth mindset – willing to learn and grow while staying "Hungry and Humble"
- An understanding of enterprise software selling processes
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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