About the Division/Dept
The Claims Division is responsible for carrying out investigations, conducting assessment of claims, settling claims and seeking claims recoveries.
Job Purpose
In your role as a Claims Handler in the Claims Division, you will be responsible for assessing and reviewing claims, settling claims within your authority limit and seeking claims recoveries.
Main Responsibilities
- Conduct investigation, negotiation and settlement of claims and recoveries, ensuring that these are carried out equitably and expeditiously
- Maintain proper records to enable the identification of claim trends and inform underwriters immediately of any adverse trends or problems relating to any risk so that corrective measures can be taken
- Conduct recovery action against Reinsurers and Third parties are taken without delay
- Monitor the provisions for outstanding claims to ensure adequacy
- Assist in the general training of staff
- Review outgoing mail of her assigned classes of claims to ensure that they are correct
- Assist in the supervision of work in the Division to ensure that work is processed correctly and expeditiously.
- Assist in the general administration of the division
- Assist in checking of data entry in relation to GST with respect to claim payment
- Ensure the compliance of Code of Practices in relation to claim related matters of her assigned classes of claims
- Review all claim files at least once a year
- Any other matters as directed by Manager or Head of Division
Requirements
- Minimally Diploma in any discipline
- Minimum 3 years of experience in claims handling
- Preferably familiar with handling Personal Accident, Foreign Worker and Travel claims
- Possess BCP, PGI, HI and ComGI certifications
- Proficient in Microsoft Office
- Possess good written and verbal communication skills
- Strong negotiation and analytical skills
- Ability to resolve complex claim issues efficiently and effectively
- Ability to put customers at the core of the business
- Team player
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