Responsibilties:
- Handle enquiries from the Front Office to ensure smooth business operation;
- Handle complaints or grievances from the front office and look for solutions;
- Coordinate internal improvements with other departments (e.g. process, new products) and come up with suggestions re. improvements of working processes and possible solutions to increase the team’s efficiency;
- Assist with implementation, testing and training of new system solutions;
- Represent the team in various regulatory / procedural / system enhancement projects;
- Ensure preparation of monthly Management Reports, including potential follow up actions;
- Monitor / check of various internal reports;
- Handle the system input / approvals, if required;
- Implement new forms and coordinate changes of existing forms;
- Coordinate and provide training to new hires and existing staff (process, system etc.);
- Being part of the team performing Business Contingency Plan;
- Other ad-hoc task assigned by Team Head
Requirements:
- Prior banking experience (either in a similar position or as ARM) is an advantage;
- Hands-on experience with Avaloq is an advantage;
- Excellent communication and interpersonal skill;
- Good command of written and spoken English;
- Open to learn and take over and up additional responsibilities;
- Very flexible and positive attitude;
- Able to work independently and as part of a team under pressure and against tight deadlines
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