Responsibilities:
- Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
- Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
- Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
- Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
- Handle daily check-ins and check-outs as required.
- Assist with room reservations.
- Assist with inventory recording and stock ordering for room items and materials.
- Perform daily rate checks and updates.
- Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
- Any other duties assigned from time to time.
Requirements:
- Possess at least GCE ‘O’ level and above or equivalent
- Possess good communication skills
- Proficient in Computer Applications
- Able to work shifts (weekends/PH/night)
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