Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking a dynamic and results-driven GVP to lead its APAC Partnerships and Channels organization. This leader will be responsible for developing and executing the regional partner strategy to accelerate growth, expand routes to market, and scale customer success through a high-performing ecosystem of Global System Integrators (GSIs), regional service providers, resellers, Hyperscalers, and ISV partners.
Key Responsibilities:
-
Strategy & Leadership
- Define and lead the end-to-end partner and channel strategy for the APAC region aligned with global objectives.
- Build, scale, and manage a high-performing team of regional partner leaders across key APAC markets.
- Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to deliver partner-led growth.
-
Partner Ecosystem Development
- Expand and deepen relationships with strategic GSIs, cloud hyperscalers, and local partners.
- Identify and onboard new partners aligned to regional market needs (e.g., AI/ML ISVs, vertical specialists).
- Drive partner enablement, certification, and solution co-creation initiatives.
-
Go-to-Market Execution
- Accelerate revenue through co-selling and co-delivery with partners across enterprise, commercial, and public sector segments.
- Support joint pipeline development, demand generation, and account-based marketing efforts.
- Track and improve key KPIs including partner-sourced pipeline, deployment velocity, and customer success.
-
Operational Excellence
- Ensure operational rigor through accurate forecasting, governance, and partner performance management.
- Champion the use of data and insights to drive continuous improvement and scale.
- Represent APAC partner priorities into global partner programs and platform innovations.
Qualifications
- 15+ years of experience in channel, alliances, or sales leadership roles within enterprise SaaS or cloud companies.
- Proven success in scaling partner ecosystems across multiple countries in the APAC region.
- Strong knowledge of key APAC markets (e.g., Singapore, Japan, Australia, India, ASEAN) and cultural fluency.
- Executive presence and a track record of building C-level partner relationships.
- Deep understanding of service delivery, co-sell motions, and indirect revenue models.
- Experience with hyperscaler partnerships (AWS, Azure, GCP) and AI/ISV ecosystems is a plus.
- Ability to travel across the region as needed.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
