Income Auditor

BASIC FUNCTION

The Income Auditor plays a pivotal role in the financial well-being of the hotel by overseeing the accuracy and integrity of all revenue and financial transactions. This position is responsible for a robust financial control environment through daily verification, reconciliation, and auditing of all revenue streams (rooms, food & beverage, and other operating departments), alongside ensuring stringent adherence to internal controls, policies, and accounting standards. Key deliverables include investigating discrepancies, preventing revenue leakage, ensuring proper cash handling, and delivering accurate, timely, and insightful revenue reports crucial for management's strategic decisions.

SUPERVISION

Accounts Executive - Income Audit

Key Responsibilities:

1. Daily Revenue Audit & Reconciliation

• Conduct comprehensive daily audits and reconciliation of all revenue postings from various departments, including Rooms, Food & Beverage outlets (restaurant, bar, in-room dining), Banquets, and other miscellaneous income sources.
• Verify the accuracy of all sales records , including Point-of-Sale (POS) data, Property Management System (PMS) reports, call accounting report, carpark system data and supporting documentation.
• Reconcile daily revenue reports from all revenue-generating departments against the general ledger and trial balance.
• Review and verify OPERA “End of Day” Reports printed daily in the Night Audit pack, daily revenue report, and daily Food & Beverage reports with supporting vouchers and trial balance.
• Ensure all revenue and adjustment postings are correctly entered into the PMS system using the right codes and are duly authorized .
• Reconcile sales with settlements (cash, credit card, paynow and city ledger), meticulously investigating and resolving any discrepancies in a timely manner.
• Investigate and resolve any discrepancies or variances identified during the audit process, collaborating with relevant departments to rectify issues promptly.
• Check the "Daily Collection Summary Report" submitted by the General Cashier , ensuring daily deposits with the bank match the cash turned in by Front Office and F&B outlet cashiers.

2. Audit of Specific Revenue Streams

• Rooms Revenue Audit:
  Review Housekeeping Task Sheets (Housekeeping Activity Report and R138 Inventory Forecast – Detailed) for any discrepancies such as sleep-out rooms, skippers, extra beds, departures not cleared by Front Office, unrecorded room charges, and authorized room use.
  Investigate and ensure all special rates, complimentary rooms, zero rate rooms, and house use rooms are authenticated and properly approved.
  Verify Daily Upselling Record Sheets from Front Office, justifying upsell revenue from original booking rates and ensuring correct charging and settlement by guests before Director of Finance review.
• Food & Beverage Sales Audit:
  Check the reconciliation of register readings and investigate any unjustified adjustments or voids.
  Audit void and discount reports , ensuring accurate documentation and appropriate justification for all entries.

o Regularly perform surprise inspection at all F&B outlet on open checks vs tables to detect any irregularities.

o Update F&B Revenue by Meal Period report daily, including detailed breakdowns of function revenue transfers to outlets and Banquet revenue/covers by segmentation (Seminar / Wedding / Social / Outside Catering).

• Minor Operated Departments & Other Income Audit:
  Ascertain that all vouchers are serially accounted for , all charges are posted into PMS, and all cash sales are recorded.
  Examine all allowance vouchers to ensure they are duly approved and confined to rate adjustments and other contractual discounts (e.g., meals, laundry service) with Front Office Manager approval.

3. System Audits and Compliance

• Perform regular audits of our Property Management System (PMS), Point of Sale (POS) systems , and other relevant interfaces to ensure the integrity and accuracy of data transfer and revenue posting.

• Verify all newly created Room Packages in the Property Management System (PMS).
• Ensure the package breakdown is correctly configured, including room rate, inclusions, and any associated components.
• Confirm the package is attached to the correct package transaction code to ensure accurate data transfer and revenue posting.
• Review all settings for compliance with internal standards and accounting accuracy before activation.

• Ensure that every new Food & Beverage (F&B) promotion menu item is accurately created in the Point of Sale (POS) system.

• Verify that all menu item names, descriptions, and pricing are correctly entered and reflect the approved promotional details.

• Conduct a test transaction to validate correct setup before the promotion launch.

• Strictly adhere to all accounting policies, procedures, and internal controls to prevent errors, fraud, and revenue leakage.
• Identify weaknesses in existing controls and recommend improvements to enhance efficiency and accuracy in income auditing procedures.
• Ensure foreign currency exchange rates are regularly updated and accurately applied.
• Maintain organized and up-to-date files and documentation for all audit findings and financial records.
• Stay updated with accounting standards (e.g., USALI, IFRS/GAAP), tax regulations, and industry best practices relevant to hospitality.
• Conduct audit and reporting according to all the hotel's policies & procedures and accounting standards.

4. Financial Reporting & General Ledger Integration

• Prepare, maintain, audit, and distribute accurate statistical, financial, accounting, and auditing reports and tables as required by management and hotel standards.
• Prepare daily and monthly revenue reports for management according to hotel policies and procedures on a timely basis.
• Check the Trial Balance daily , ensuring all interface systems are balanced and the accuracy of the Managers' Report.
• Export Daily Revenue Journal & Statistic entries from Opera , update revenue adjustment entries, and prepare for posting into the General Ledger system.
• Update and upload Daily Cash Collection Summary Journal for posting into the General Ledger system
• Prepare adjustments and/or related Revenue Journals for posting into the General Ledger system .
• Complete period-end closing procedures and reports as specified.
• Analyze revenue trends, identify variances, and provide insightful commentary to support management decision-making.
• Assist in the preparation of monthly balance sheet reconciliations related to revenue, cash, and receivables (e.g., Guest Ledger, Deposit Ledger, City Ledger).

5. Cash Handling & Control

• Oversee and audit the daily cash-handling procedures across the hotel, ensuring compliance with established policies and hotel's cash handling policies and procedures.
• Audit daily cash summaries and reconcile with General Cashier's reports , investigating any overages or shortages.
• Verify cashier remittances, conducting surprise cash counts witnessed by the General Cashier on all Front Office and Outlet Cashiers’ floats at least once a month.
• Be involved in the reconciliation of bank statements related to cash deposits.

6. Marriott Bonvoy Members Points Earning posting & Transaction Assessment Fee

• F&B Points Earning Posting

o The Off-Folio Earn Summary need to review & check on daily basis and sign off, then return to F&B for points posting.

o Check and review eligible points is correctly posted before print the weekly MBV7 eBonus Report supported with F&B bills for DOF to sign-off

• Group, Meeting and Events - Reward Posting

o Review and verify all Event Group postings against the signed Group Sales Agreement.

o Ensure the eligibility of members is confirmed as per agreement terms.

o Check and ensure that eligible room nights and revenue is correctly posted by Sales personnel.

o Ensure all relevant supporting documents are attached.

o Compile and submit verified records to DOF for approval.

• Marriott Bonvoy Transactions Assessment Fee

o Review Marriott’s invoices related to the billing of Transaction Assessment Fees.

o Confirm charges are in accordance with members' actual spending at the hotel property.

o Ensure that Transaction Assessment Fees related to disputed revenue or allowances are accurately rebated or credited on the Marriott’s invoice.

7. Interdepartmental Collaboration & Communication

• Coordinate tasks and work effectively with other departments (e.g., Front Office, Food & Beverage, Sales, Housekeeping) to ensure smooth financial operations and resolve issues.
• Communicate clearly and professionally, both verbally and in writing, when interacting with colleagues and management.
• Develop and maintain positive working relationships with others; support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Respond to customer queries regarding refund requests.
• Work closely with the Accounts Receivable team on city ledger and credit card transfers.

8. Other Duties

• Support external audits by providing necessary documentation and explanations.
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to management.
• Maintain awareness of undesirable persons on property premises and report any suspicious activity.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets.
• Protect the privacy and security of guests and co-workers in accordance with hotel's standards.
• Perform any other duties as assigned by the hotel's management or the Director of Finance / Assistant Financial Controller.

Job Requirements:

• Diploma/Degree in Accounting or Finance.
• 2–3 years’ experience in hotel income audit or finance roles.
• Strong knowledge of PMS/POS systems (e.g., OPERA, Micros).
• Proficient in Excel and financial reporting.
• Detail-oriented with strong analytical and problem-solving skills.
• Familiar with internal controls, revenue reconciliation, and audit procedures.
• Good communication and interdepartmental coordination skills.
• Experience in Marriott systems and Bonvoy points handling is a plus.