Manager - Sales Operations

As a Manager – Sales Operations, you will be responsible leading a inside sales team for driving effectiveness, improving efficiencies in Sourcing and Procurement, improving supply chain management and expanding productivity of Wesco’s sales organization. You will be responsible for continuously improving and safeguarding our sales-centric culture, making Wesco the employer of choice for industry’s best sales professionals.

Responsibilities:

• Works with sales leaders and multiple internal support resources to identify areas of improvement where sales bandwidth can be created while eliminating misalignment of departmental goals that hinder delivery of value to clients, sales, and margin expansion.
• Executing process with consistent dataset to ensure sales productivity and efficiency, including those designed from Salesbook application.
• Implements uniform process whereby sales leaders evaluate data and performance of sales professionals.
• Leads and coordinates the Annual Salesbook planning process, ensuring thoughtful Sales and Margin targets are established for assigned accounts at the Salesperson level and roll up to exceed Branch Budgets.
• Defines recommended mix of company sales resources and OPEX allocated to deliver excellent customer experience, while expanding sales, margin and EBIT.
• Works with suppliers and sales leaders to create and deploy standardized quarterly review process including sales program
• Drives creation of documented plans for sales and margin expansion for top customers. Plans should concisely define strategy to take share and drive customer value, including set measurable field expectations for customer engagement. Processes to be closed loop system, managed through Salesbook, driving accountability.
• Defines sales operations expectations for utilization and data quality within Salesbook.
• Directs activities for procurement, planning and replenishment of inventory, control of materials from receipt of forecasting replenishment needs to delivery of products to customers.
• Manages inventory and establishes controls to ensure highest operating levels of performance based on key performance metrics and minimized supply chain risk.
• Develops strategies, policies, procedures, and overall team to optimize value of entire function in creating world class supply chain management group.
• Develops and continuously improves supplier programs and supply chain processes.
• Establishes annual goals and objectives, including stretch targets in coordination with business objectives, and manages performance to ensure attainment
• Supervises and assign work to staff.
• Drives consistent process using well defined datasets, including historical trends, backlog, and pipeline from Salesbook to establish branch, district, and region forecasts, including supplier volume rebates.
• May coordinate activities of sales operations.

Qualifications:

• Bachelor’s Degree required; Master’s Degree preferred.
• 3+ years of relevant experience in a sourcing, procurement, supply chain role.
• 3+ years experience as a team lead or sales leader.
• Ability to manage multiple tasks at once.
• Strong decision-making and problem-solving skills.
• Sense of urgency and deadline driven.
• Strong analytical skills.
• Strong interpersonal and communication skills.
• Demonstrates attention to detail/organization skills.
• Excellent written and verbal communications.
• Ability to influence and lead change in a cross-functional team environment.

Skills:

• Knowledge of industry, including suppliers, customers and competitors preferred.
• Ability to initiate and develop relationships with key decision makers inside and outside the company to achieve objectives.
• Strong negotiation and analytical skills.
• Strong written and verbal communication skills.
• Strong computer skills.
• Ability to oversee people and processes to achieve objectives.
• Strong interpersonal skills including coaching and conflict management.
• Supply chain management, strategic sourcing, vendor management, inventory and warehouse methods and procedures.
• Able to travel with limited advance notice.