The Outlet Manager is responsible for the efficient operation and performance of the assigned outlet. This includes managing day-to-day operations leading the team, maintaining service and product standards and achieving financial targets while ensuring a consistently high level of customer satisfaction.
Key Responsibilities
A. Operations & Compliance
- Oversee the daily operations of the outlet to ensure operational efficiency and service excellence.
- Ensure full compliance with health, safety, and food hygiene regulations, including all SFA requirements.
- Execute outlet-level marketing activities, promotions, events, and bookings in alignment with brand plans.
B. Team Leadership & Training
- Manage outlet staffing needs including hiring, rostering, and performance development.
- Conduct on-the-job training and coaching to uphold service and product standards.
- Foster a positive and professional team culture to drive motivation and accountability.
C. Product, Service & Customer Experience
- Maintain consistent food and beverage quality aligned with brand standards.
- Uphold high levels of customer service and promptly manage feedback and inquiries across all channels.
- Address and resolve service issues to ensure customer satisfaction and loyalty.
D. Financial & Inventory Management
- Take full accountability for outlet P&L, operating costs, and budget adherence.
- Manage stock ordering, receiving, and storage, ensuring accurate inventory levels.
- Coordinate with suppliers and internal departments for timely replenishment and operational support.
Requirements
- Proven leadership experience in F&B or hospitality operations.
- Strong people management and communication skills.
- Solid understanding of food safety and hygiene practices.
- Financial acumen with ability to manage costs and interpret P&L reports.
- Service-oriented with a passion for delivering great customer experiences.
- Familiar with POS systems and basic operational software tools.
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