This position provides technical leadership, ensures adherence to best practices, and aligns solution design with strategic business goals.
The role is pivotal in delivering scalable, high-quality CRM and Order Management implementations that support end-to-end customer lifecycle management for enterprise business.
Key domains include CRM, product modelling, order orchestration, and comprehensive order management capabilities tailored to complex enterprise requirements in telecommunications industry.
Responsibilities
Lead end-to-end solution development across the software development lifecycle (SDLC) – from business requirements gathering to design, implementation, and production deployment.
Own technical delivery of Salesforce and CloudSense features, customizations, and integrations.
Define and enforce DevOps standards and practices including CI/CD pipeline setup, automated testing, and deployment automation.
Drive product modelling, order orchestration, and enterprise-grade order management solution designs using CloudSense CPQ.
Collaborate with business and IT stakeholders to align CRM and Order Management solutions with business objectives in the enterprise domain.
Troubleshoot and resolve issues across environments including sandbox, staging, and production.
Work collaboratively with enterprise architects, business analysts, testers, and external vendors to deliver high-impact solutions.
Ensure platform stability, performance, and compliance through proactive monitoring and support including leading and perform Root Cause Analysis and propose preventive measure to avoid re-occurrence of issues
Lead post-deployment support and continuous improvement initiatives.
Able to hands-on in implementing solution frameworks, application & conduct proof-of-concepts on new technologies related or integrating to Salesforce/CloudSense.
Participate & provide thought leadership in tender evaluations where required.
Qualifications
Minimum 8 years of experience with Salesforce platform architecture, customization, and integration.
Deep expertise in CloudSense CPQ including product modeling, order orchestration, and pricing logic.
Proven delivery track record using Salesforce Sales Cloud, Service Cloud, Community Cloud and custom development (Apex, LWC, Visualforce).
Experience leading DevOps practices on Salesforce including version control, CI/CD, and automated testing frameworks.
Strong understanding of enterprise integration patterns involving APIs, middleware, and legacy systems.
Experience working with microservices.
Excellent communication and interpersonal skills with ability to engage business and technical stakeholders effectively in a fast-paced, deadline-driven dynamic environment.
Strong conceptual, problem-solving abilities and analytical skills.
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment.
Demonstrated team leadership and mentoring capabilities with a focus on enabling junior engineers.
Salesforce and/or CloudSense certifications are highly desirable.
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