Senior Executive - Volunteer Management

Job Summary:

Support the Head of Volunteer Management in strategizing, coordinating, and evaluating volunteer engagement initiatives to foster collaboration and resource-sharing among volunteers, empowering communities.

Oversee the management of volunteer coordinators within direct services, strengthening networks between TOUCH and the wider Singapore community to advance the organisation’s Vision 2030.

Principal Responsibilities and Duties:

• Support stakeholder engagement, partnership-building, and project development to create meaningful volunteer opportunities that benefit communities.
• Assist in educating TOUCH Volunteer Coordinators on the corporate vision, fostering volunteer engagement for long-term sustainability.
• Cultivate the adoption of a centralized digital system for recruiting, engaging, and managing volunteers.
• Facilitate cross departmental collaboration to enhance volunteer sharing and retention across the organization.
• Assist in planning and executing volunteer appreciation initiatives.
• Support the enhancement of volunteer training, using survey data to identify upskilling opportunities.
• Co-manage and maintain the volunteer database to ensure accurate records and reporting.
• Assist in organizing service-specific Volunteer Coordinator meetings to communicate new initiatives and share best practices.
• Provide support for special projects as required by the team or organization.
• Conduct volunteer risk assessment annually with various services
Collate, analyse, and submit reports as needed.

Essential Skills and Qualifications:

• Degree holder or above
• At least 3 years of experience in project, stakeholder and budget management
• Excellent written, communication and presentation skills
• Excellent negotiation and people management skills
• Analytical and organised, able to translate concepts into actionable goals
• Prior experience in volunteer management will be an added advantage
• Crisis management and service recovery skills
Proficient in Microsoft applications

Core Competencies and Attributes:

• Stakeholder Management – Ability to build and maintain strong relationships with volunteers, internal teams, and external partners.
• Volunteer Management & Coordination – knowledge of best practices in volunteer recruitment, engagement, retention and appreciation.
• Project & Event Coordination – experience in planning and executing volunteer programmes, appreciation events, and training sessions.
• Strategic Thinking & Problem Solving – Ability to support the Head of Volunteer Management in developing strategies that align with organizational goals.
• Data Management & Analysis – Proficiency in maintaining volunteer databases and using data to drive decisions.
• Digital & Process Optimisation – Familiarity with digital volunteer management systems and the ability to drive process improvements.
• Collaboration & teamwork – Strong ability to work with internal departments to drive volunteer initiatives and shared goals.
• Adaptability & Initiative – Proactive in problem-solving, flexible in approach, and able to work in a dynamic environment.
• People Oriented – Passion for engaging and empowering volunteers
• Organized & detail oriented – Strong ability to manage multiple tasks and ensure smooth coordination.
• Empathic & resourceful – ability to connect with volunteers and address their concerns effectively.
• Resilient & resourceful – capable of handling challenges and finding creative solutions.