Experience
10+ years of enterprise IT experience with 6+ years specifically in ServiceNow architecture
Proven track record leading at least 3 large-scale ServiceNow implementations
Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance (a must), Customer Service Management and preferably:
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Environmental, Social and Governance (GRC)
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Strategic Portfolio Management (SPM)
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Public Sector Digital Services (PSDS)
Technical Expertise
Deep understanding of ServiceNow platform architecture and capabilities
Expert knowledge of:
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Now Platform App Engine
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Integration Hub and Flow Designer
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Service Graph CMDB
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Now Intelligence & AI capabilities
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Performance Analytics
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Next Experience UI Framework
Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
Experience with modern integration patterns and technologies
Certifications
ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
ServiceNow Certified System Administrator (CSA)
Additional certifications in relevant ServiceNow products preferred
Key Competencies
Strategic thinking and business acumen
Strong communication and stakeholder management
Problem-solving and analytical skills
Team leadership and mentoring
Innovation mindset
Change management expertise
