At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
As the Vice President of Asia Services, you will provide the vision and leadership for our 180+ Professional Services talents across our 3 key markets in Asia: Japan, China, and APAC (India, ANZ and South East Asia). You will be responsible for driving successful implementation and post-implementation services across our entire portfolio of market-leading Life Sciences solutions: Commercial Cloud, Development Cloud and Quality Cloud. At Veeva, our Professional Services team is a key differentiator. We are a dedicated in-house team of product experts, not generalists. Our mission is driven by successful product adoption and long-term value, not by services revenue. While running a profitable business, your core focus will be ensuring our products are implemented and used the right way to provide ever-increasing value for our customers. In this role, you will set the Vision 2030 for Asia Services, and act as a key thought partner to our in-market General Managers. As a senior leader, you will also serve as the executive sponsor for our most critical customer implementations, guaranteeing their success and reinforcing Veeva's commitment to our customers.
What You’ll Do
- Set the 2030 Vision for Asia Services, supporting the company mid-term growth plan; define clear success measurements, enable growth, sustainable performance, and how the team will continue to deliver increasing value to our customers
- Lead a team of in-market Services leaders and ultimately mentor a 180+ person team across Asia
- Ensure team members are productive, manage team performance, drive manager excellence and develop our next generation of leaders
- Take ownership for the success of our implementation projects, personally handling critical escalations, and building trusted relationships with executive-level customers
- Run a profitable business. This includes accurate forecasting and full P&L ownership, and optimizing team utilization by managing the project pipeline and bench
- Partner closely with the in-market General Managers to align on business goals and ensure the Services team directly contributes to regional growth
- Lead by example. You are responsible for bringing Veeva’s Vision and Company Values to life, creating an energized and cohesive culture across our diverse teams in Asia
Requirements
- 10+ years of experience in enterprise software professional services, with at least 5 years in a senior regional leadership role (e.g., Director, VP)
- Proven success in leading a large, geographically dispersed organization across multiple countries in Asia, including Japan and/or China, with strong cultural awareness
- Demonstrated P&L ownership for a services business, with strong skills in forecasting, profitability management, and resource optimization
- Proven success in managing project management and sponsorship for large implementations with scale and complexity
- Direct experience hiring and developing Professional Services talents across Asia
- Experience as a "leader of leaders," with a clear track record of hiring, mentoring, and developing senior managers
- Strong executive presence and communication skills, with the ability to build trusted relationships and manage escalations with C-level customer stakeholders
- A collaborative leadership style with experience working in a complex matrixed organization, particularly in partnership with Sales, Strategy and Product teams
- Ability to set and execute a long-term strategic vision for a services organization
- Has the ability to travel 25% to 50% for engagements with Veeva teams and customers across Asia
Nice to Have
- Understanding of the Life Sciences industry (Pharmaceutical, Biotech, MedTech) and more specifically either the drug development or commercialization lifecycles
- Direct experience leading CRM implementations
- Direct experience leading implementations of content management and quality information management systems, such as Veeva Vault, MasterControl, Sparta TrackWise, OpenText, SharePoint
- Business proficiency in either Japanese, Mandarin, or Korean
Perks & Benefits
- Global Employee Assistance Program (EAP)
- Fitness reimbursements
- Paid parental leave benefits
- Life insurance and Medical insurance benefits
- Veeva 1% Giving
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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