Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.
§ Deal with the customers via emails, over the phone, or face to face
§ Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors or sales personnel.
§ Respond to the problems of the customer promptly
§ Look after the customer accounts and update their transaction status
§ Draft the necessary documents, letter or statements, as required by the customer
§ Maintain records of interactions with the customers in an orderly manner
§ Coordinate with the internal department to find solutions and resolve matters for customers
§ Maintain a follow up on the customer, whose query you had solved, ensure they are satisfied with your answer.
§ Assist in the rotation of stock to comply with FIFO operations
§ Support in documentation for accountability of all products at all stages of the operation as necessary, assist to resolve any discrepancy issue
§ Any other duties that may be assigned due to exigencies of job needs.
§ Monitor work areas to ensure that safety practices are being followed.
§ Physical involvement in sanitation and co-operate with team members in ensuring the warehouses and offices is kept clean and tidy per 5S practice.
§ Ensure physical stock tally with inventory system through proper process and documentation.
§ Prepare product or services report by collecting and analyzing customer information
§ Go the extra mile to engage customers