You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.
As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.
This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:
Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
Troubleshooting hardware related issues and replace parts if needed
Troubleshooting software related issues and apply fix
Work with team members in completing job assignments
Follow process to attend assigned jobs and escalate issues
You already have:
Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
2-5 years of experience with end user support.
Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
Collaboration experience including knowledge of remote control of PCs
Strong customer service skills
Attitude as a team player
Fluency in both written and spoken English